Rizwaan Patel Keeps things running.
I coordinate day-to-day operations across 40+ business locations, and comfortable picking up whatever a job needs, from reporting to systems to e-commerce.
A generalist who keeps operations moving.
I manage day-to-day operations across 40+ business locations, and I'm comfortable picking up whatever tool the job needs, whether that's reporting dashboards, workflow tracking, or e-commerce systems. I'm not a specialist in any one of these; I'm the person who can make all of them work well enough to keep a business running smoothly.
Over 6 years I've moved between coordination, reporting, and hands-on problem-solving across UK Post Office branches, fuel retail sites, and independent e-commerce ventures, always focused on removing the everyday friction that slows a team down.
Tools I actually use.
Systems I've set up for real operations.
A central hub that pulls together daily operational activity, tracks escalations, and produces reporting leadership actually reads, across 40+ branches.
Turns informal staff messages into tracked, resolved actions instead of things that get lost in a group chat, with clear ownership at every step.
Keeps an eye on Google Reviews across branches so nothing serious slips through, and responses stay consistent with how the business wants to sound.
Keeps social channels active and customer feedback organized across platforms, rather than scattered across five different logins.
Hands-on with online retail.
Between 2020 and 2024 I ran Amazon FBA operations, digital storefronts, and B2B account management for UK and global sellers, including building the P&L models to track fulfillment fees and margins accurately.
Where the work happened.
- Manage operational oversight for 40+ UK Post Office branches and fuel retail sites across incidents, compliance, suppliers, and risk escalations
- Deliver daily executive bulletins that help leadership prioritize and make faster decisions
- Build trackers and dashboards that improve visibility and support cost control
- Coordinated day-to-day operations across multiple UK Post Office branches, acting as the link between branches, head office, suppliers, and contractors
- Tracked operational incidents and escalations through to resolution
- Managed end-to-end Amazon FBA operations, digital storefronts, and B2B account management for UK and global sellers
- Built financial P&L models to track fulfillment fees and margins
Centralized Rota Automation System
Challenge
Manual, inconsistent recording of staff hours across multiple branches led to payroll errors and lack of visibility.
Solution
Set up a system using Google Forms, Sheets, and Apps Script that consolidated branch submissions with real-time variance calculation.
Impact
Cut down manual data entry, improved data accuracy, and made it easier to onboard new branches via QR-based submissions.
Things I built because they needed building.
Google Workspace Rota Automation System
Built an end-to-end scheduling system across 40+ branches using Google Apps Script, Forms, and Sheets, with real-time sync and QR-based submissions.
Multi-Agent Workflow System
Set up four coordinated tools (Control Tower, Issue Desk, Radar, Digital Presence Suite) that standardize operations across the Post Office network.
Operational Intelligence Dashboard
A Power BI dashboard giving real-time visibility into 40+ locations, handling daily reporting and KPI tracking for leadership.
Some editing work, too.
Where the foundation came from.
Verified credentials.
